PSI SERVICES III, INC.
TITLE: Community Support Worker (Mental Health Services) (E-04-13-17)
REPORTS TO: Clinical Director/Team Coordinator
SUPERVISORY RESPONSIBILITIES: None
The Community Support Worker is responsible for providing rehabilitation and
environmental supports considered essential to assist the consumer in achieving
rehabilitation and recovery goals. The Community Support Worker is responsible for
chairing the initial and six month case conferences to develop the treatment plans. The
Community Support Worker adheres to the highest professional standards and uses
independent judgment in the delivery of services to consumers and their support network.
ESSENTIAL JOB FUNCTIONS
1. MEETINGS AND SERVICE PLANNING
a. Attends intake, six month, discharge and emergency meetings as
requested by the Team Coordinator/Clinical Director.
b. Chairs and participates in the interdisciplinary team meetings for initial, six
month treatment and discharge planning by identifying mental health
support services to address consumer=s unmet needs.
c. For cases assigned, completes the Personal Goals Questionnaire and
shares information with qualified practitioners to assist in the completion of
the LOCUS/CAFAS/PECFAS and diagnostic assessment and service
planning tools within the time frames specified in the administrative
d. For cases assigned, chairs the case conferences and develops the
IRP/IPC with the team. Completes the Progress Note in ICAMS and the PSI
Billing Ticket. Documenting services provided during case conferences and
Revised April 2015
Community Support Worker (Mental Health) (E-04-13-17)
2. COMMUNITY SUPPORT
a. Uses community resources to provide assistance to clients and care
givers in all relevant life domains, including resources for housing,
financial assistance, medical, dental, social services, child care, education
and training, and social-emotional well-being.
b. Maintains positive working relations with sub-providers and other public or
private agencies involved with the consumers and caregivers.
c. Maintains copies of applications and related forms from community
resources to be completed by consumers receiving community support
d. Creates calendar of appointments and critical events for each consumer
assigned, including Individual Rehabilitation Plans/Individual Treatment
Plan/ and Individual Support Plan due dates, and expiration dates for
current Authorization Plans.
e. Verifies as needed the initial and ongoing authorization from the
Department of Behavioral Health to provide community support services.
f. Follows up with therapists and other providers to obtain documents when
due. Informs the Clinical Director of any problems in obtaining requested
information or documents.
g. Makes reminder calls to consumers and caregivers about critical events at
least 24-hours before the critical event.
h. Provides support services to assist consumers as they meet their recovery
i. Accompanies consumers and caregivers to appointments as needed to
assist in accessing care and providing required information and forms, and
arranges for public transportation as needed.
j. Conducts post-appointment follow up to ensure that consumer=s needs
were met and to follow up on additional support services required.
k. Completes all required documentation, including Progress/Note/Billing
Form, documenting the community service work performed following DBH
service standards, then forwards all documentation to the Team
Coordinator or Clinical Director for review. All notes are entered in ICAMS.
l. Maintain direct contact of at least monthly or as frequently as weekly with
consumers and support network based on risk assessment.
m. Ensure that evaluations and Individual Recovery Plan/Individual Plan of
Care are updated every sin months or as required for authorization and
determination of medical necessity.
n. Provide minimum billable hours of community support services per day as
specified in the position performance standards from the Clinical Director.
o. Recommends consumers for discharge when all personal goals have
been met and conducts post-discharge follow up to insure sustained
Community Support Worker (Mental Health) E-04-13-17)
$ Holds a Bachelors or Masters degree in social science, social work, psychology,
counseling, criminology, education or related human services field
$ Minimum two years related experience in wraparound services and case
management for children or adults with special needs
$ Good oral and written communication skills demonstrated by quality of clinical
recordings and ability to conduct interdisciplinary team meetings
$ Good team building, time management, and problem solving skills.
$ Excellent organization skills and ability to work effectively independently
$ Demonstrated ability to work effectively with children or adults with chronic
psychiatric disorders in a community-based setting
$ Demonstrated ability to establish positive trust relationship and clinical rapport
with persons seen in the clinic and with their caregivers, families and significant
$ Demonstrated ability to work effectively under pressure to meet short deadlines.
$ Able to type 30 words per minute on a computer, with knowledge of word
$ Must have access to a private car with a valid driver's license and proper
$ Demonstrated ability to use independent judgment and discretion in responding
to emergency situations.
$ Understanding and adherence to PSI philosophy of AHelping People Grow@.